Our class sizes are small to give each client the attention they deserve. To be fair to our instructors and members, please review our cancellation policy below:

CLASS CANCELLATIONS

• 6-Hour Cancellation Window: You must cancel at least 6 hours before class to avoid a penalty. This helps ensure all members have fair access to limited reformer spots.
  

• Late Cancellations: If you cancel within 6 hours of class start time, it will be considered a late cancellation.

• Class pack holders will lose one class credit.

• 4x, 8x, 12x Monthly memberships will lose one class credit.

• Unlimited members will be charged a $10 late cancellation fee.
  

• No-Shows: If you do not attend class and do not cancel, it will be considered a no-show.

• Class pack holders will lose one class credit. 

• 4x, 8x, 12x Monthly memberships will lose one class credit. 

• Unlimited members will be charged a $10 no-show fee. 

*Because unlimited memberships don’t have a set number of classes to deduct from, no-shows and late cancellations are handled a little differently. Instead of losing a class credit, unlimited members are charged a $10 fee.

WAITLIST POLICY

• If a class is full, you can join the waitlist. You’ll be automatically added to the class up to 2 hours before start. Please only stay on the waitlist if you can attend, or remove yourself to avoid a late cancel penalty.

• If a spot opens within 2 hours of class, a text and/or email will be sent based on your communication settings, and the spot will go to whoever signs up first.
  

PRIVATE SESSION CANCELLATIONS

• Private and semi-private sessions require 24 hours notice for cancellation. Sessions canceled within 24 hours will be charged in full.
  

HOW TO CANCEL

• Cancellations must be made through the Studio 3 Pilates app or your online account. We do not accept cancellations via phone, email, or social media.
  
  

We appreciate your understanding and can’t wait to see you in class!