Frequently Asked Questions

  • CLASS CANCELLATIONS

    8-Hour Cancellation Window
    You must cancel at least 8 hours before class to avoid a penalty. This helps ensure all members have fair access to limited reformer spots and gives waitlisted clients an opportunity to join class.

    Late Cancellations
    If you cancel within 8 hours of class start time, it will be considered a late cancellation.

    • Class pack holders will lose one class credit and incur a $10 late cancellation fee
    • 4x, 8x, and 12x monthly memberships will lose one class credit and incur a $10 late cancellation fee
    • Unlimited members will incur a $10 late cancellation fee

    No-Shows
    If you do not attend class and do not cancel, it will be considered a no-show.

    • Class pack holders will lose one class credit and incur a $15 no-show fee
    • 4x, 8x, and 12x monthly memberships will lose one class credit and incur a $15 no-show fee
    • Unlimited members will incur a $15 no-show fee

    We encourage clients to check in using the Studio 3 Pilates app or the kiosk at the front desk upon arrival to avoid a no-show penalty.

    HOW TO CANCEL

    Cancellations must be made through the Studio 3 Pilates app or your online account. We do not accept cancellations via phone, email, or social media.

    We appreciate your understanding and can’t wait to see you in class!

  • WAITLIST POLICY

    If a class is full, you may join the ranked waitlist.

    • Clients will be automatically added into class from the waitlist up until 8 hours before class start time
    • Within 8 hours of class, any open spots will become first come, first served through text notifications
    • Please only remain on the waitlist for classes you are able to attend, as the 8-hour cancellation policy will still apply once you are added into class


    HOW TO CANCEL

    Cancellations must be made through the Studio 3 Pilates app or your online account. We do not accept cancellations via phone, email, or social media.

    We appreciate your understanding and can’t wait to see you in class!

  • Grip socks are required for all reformer classes to keep things safe, clean, and comfortable for everyone. They help with stability on the equipment and are part of our studio standard.

    For mat classes, grip socks are optional.

    If you need a pair of grip socks, we have a lot of really cute options available for purchase in the studio.

  • Your safety always comes first. If schools in the area are closed due to dangerous driving conditions, Studio 3 will cancel all classes scheduled up until noon. Any afternoon or evening classes will be evaluated as the day goes on, and we’ll keep you updated.

    If schools are closed for driving conditions but we are still able to hold afternoon classes, there will be no late-cancellation penalty if you cannot make it to class. No-show penalties still apply.

    If schools are closed due to extreme cold only, we will remain open and classes will run as scheduled.

    We’ll always communicate updates as early as possible via email, SMS (if you are opted in) and Instagram.

  • Your month begins on the date of your first payment and renews on that same date each month. For example, if your first payment is on January 18, your current cycle runs through February 17, and then renews on February 18. Any classes included in your plan can be used within that time frame.

  • Not at all. While our Foundations class is a great place to start, every class at Studio 3 is designed to be fully adaptable to your experience level. Our instructors are there to guide you, offer options, and help you feel confident and supported every step of the way — whether it’s your first class or your fiftieth.

  • We welcome clients ages 16–17 when attending alongside a parent or legal guardian. All bookings must be made through the parent/legal guardian’s account, with the minor added as a guest. A signed Minor Participation Waiver & Consent Form is required prior to their first class.