Updates to Our Waitlist + Cancellation Policy

Hi Studio 3 Community,

As our classes continue to grow, we’ve been paying close attention to your feedback and looking for ways to make the booking experience smoother.

Starting June 15, we’ll be making a few updates to our waitlist and late cancel policy designed to reduce surprise late cancels and create more opportunities for you to grab open spots.

Here’s what’s changing:

• Our late cancel window will move from 6 hours to 8 hours before class
• The ranked waitlist will continue to auto-fill spots up until 8 hours before class (it’s currently 2 hrs)
• If a spot opens within 8 hours of class, all waitlisted clients will receive a SMS text notification at the same time, and spots will be first come, first served through the booking link provided in the text
• Late cancels within 8 hours of class will incur a $10 fee and loss of class credit
• No-shows will incur a $15 fee and loss of class credit

Why the change?

Over the past few months, we’ve gathered your feedback around booking, waitlists, and late cancels, and we’ve been working on ways to improve the overall experience. We’ve seen an increase in last-minute cancellations that can sometimes make it harder for clients to book into classes or move off the waitlist with enough notice. We also noticed that last-minute automatic adds were occasionally causing clients to miss notifications and accidentally incur late cancel fees and a loss of a class credit.

This updated system is designed to create a smoother and more flexible experience overall while still helping us keep classes full and accessible for everyone.

We highly encourage you to join the waitlist, as many clients are able to get into class from it. However, please only remain on the waitlist for classes you’re able to attend, as the 8-hour cancellation policy will still apply once you’ve been added into class.

A few quick reminders:

• Cancellations must be made through the Studio 3 app or your online account. We’re unable to process cancellations through email, phone, or social media.
• Be sure to check in using the Studio 3 app or the iPad kiosk at the front desk upon arrival to avoid a no-show charge. If you are a first-time client, please check in directly with your instructor.

Our website policy section will also be updated with the full details prior to June 15.

As always, we truly appreciate your feedback and support as we continue growing Studio 3!

See you in the studio,
Studio 3 Pilates